Terms of Service

These terms govern your use of Clentra. If you need advice for your jurisdiction, consult a qualified lawyer.

1. Who we are

These Terms of Service ("Terms") are a contract between you and Clentra ("we", "us", or "our") for your use of Clentra, a subscription software service for solo freelancers.

2. The service

Clentra provides an online workspace where you can manage clients, projects, tasks, invoices, proposals, templates, profitability insights, and a client portal. Features may change over time. We do not guarantee that any particular feature will remain available.

Clentra is a tool for your business operations. You are solely responsible for the accuracy of data you enter, for your professional obligations to your clients, and for all communications you send using or in connection with the service.

3. Accounts and security

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at hello@clentra.com if you suspect unauthorized access.

4. Subscription and billing

Access to the paid workspace requires a subscription billed at €9.99/per month through Stripe. This subscription pays for your use of Clentra. It is not a payment processor for amounts your clients owe you—invoices you create are between you and your clients, and you collect payment through your own arrangements (for example bank transfer or other methods you specify).

Subscriptions renew automatically at the end of each billing period unless you cancel. You may cancel at any time through the Stripe Customer Portal available from your account settings. After cancellation, you retain access until the end of the current paid period, then your access to paid features will end.

Fees are non-refundable except where required by applicable law. Taxes may apply depending on your location and will be shown at checkout where relevant.

5. Your content and client data

You retain ownership of content and data you submit to the service, including information about your clients, projects, and business. You grant us a limited license to host, process, transmit, and display your content solely to operate, maintain, secure, and improve the service.

You act as the controller of personal data you enter about your clients and other third parties. We act as a processor on your instructions when handling that data to provide the service. You must have a lawful basis to collect and upload such data and to use Clentra to process it, including sharing it through the client portal where applicable.

6. Client portal

The client portal lets you share selected information with clients via secret links. Anyone with a valid link may be able to view the data you chose to expose. You are responsible for generating, sharing, and revoking links appropriately and for what you choose to make visible.

7. Acceptable use

You agree not to:

• use the service for unlawful purposes or to store or transmit illegal content;
• abuse, harass, or harm others, or send unsolicited or deceptive communications;
• attempt to gain unauthorized access to the service or related systems;
• scrape, crawl, or harvest data from the service except through documented APIs we provide;
• reverse engineer, decompile, or attempt to extract source code except where law permits;
• interfere with or disrupt the service, including by introducing malware or excessive load.

We may suspend or terminate access for violations of this section.

8. Not professional advice

Clentra does not provide legal, tax, accounting, or other professional advice. Outputs such as invoice layouts, reminders, or profitability summaries are informational tools only. Consult qualified professionals for advice specific to your situation.

9. Intellectual property

We and our licensors own the service, including software, design, branding, and documentation. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may not use our trademarks without permission.

10. Third-party services

The service integrates with third parties that have their own terms and privacy practices, including Supabase (hosting, authentication, and database), Stripe (subscription billing), Resend (transactional email), PostHog (optional product analytics when enabled), and Sentry (error monitoring). Your use of those services through Clentra is subject to their policies where applicable.

11. Disclaimers

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

12. Limitation of liability

To the fullest extent permitted by law, Clentra and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, arising from or related to your use of the service.

Our total liability for any claim arising out of or relating to these Terms or the service is limited to the greater of (a) the amounts you paid us for the service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred euros (€100). Some jurisdictions do not allow certain limitations, so these limits may not apply to you.

13. Indemnity

You will defend, indemnify, and hold harmless Clentra and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from your content, your use of the service, your client relationships, your breach of these Terms, or your violation of law or third-party rights.

14. Termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. Upon termination, your right to use the service ends. Sections that by nature should survive (including payment obligations accrued, intellectual property, disclaimers, limitation of liability, and indemnity) will survive.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date on this page and may provide additional notice through the website or application. Material changes take effect when posted unless a later date is stated or applicable law requires otherwise. Continued use after changes become effective constitutes acceptance of the revised Terms.

16. Governing law

These Terms are governed by the laws of the jurisdiction where Clentra is established, without regard to conflict-of-law rules. Mandatory consumer protection rights in your country of residence are not affected where they apply.

17. Contact

Questions about these Terms? Email hello@clentra.com or see our Privacy Policy.